Our Refund Policy
The Lauck Street Shipyard does not give refunds on products purchased. However, we do reserve the right to refuse and thus refund any order of any product and for any reason, particularly if we suspect that the purchase might be of a fraudulent nature. This is to say, if we suspect that the purchase of one of our products is not intended to assist the buyer in personally building a model ship but is intended to be used to engage in an activity that would cause financial harm to our company and our reputation, we will reject, refuse, and refund that purchase without further explanation to the buyer.
Because all of our products are distributed on CD or DVD and no copy protection scheme is used to prevent our users from making copies of the disks for others, it is not reasonable to expect us to offer refunds. We do however, provide a lifetime free replacement policy of all of our products. If you lose or damage a disk, just contact us and we'll replace it absolutely free.
All of our disks are sold as software and come with a License Agreement packaged with the disks. Please be sure to read this License Agreement. It clearly states that once you purchase the disk, you purchase it for life and cannot sell it or give it away to someone else.